*** LOWEST SHIPPING COST / SHIPPING REFUNDS ***
We have the lowest shipping costs you'll find, we charge exact shipping, it's free for orders over $40 (after discounts) in the US and we'll pay 50% of the shipping for international orders over $175 (after discounts).
Canada and foreign shipping is often calculated much higher but we will refund overages for ALL shipping (US and international) if it's $1 or more over what I paid. So if you pay $25 in shipping and it costs me $8 to mail it, I refund $17. Conversely, if shipping is more than we list we will invoice you for the additional shipping costs.
If we forget to credit your shipping don't hesitate to remind us.
If you have concerns, contact me with the list of items you want and I will create a custom order with exact shipping for you.
*** INTERNATIONAL SHIPPING AND CUSTOMS ***
We are NOT responsible for a package once it leaves the US. If we provide you with tracking and if the item is stuck in customs we will not ship out a replacement as we cannot guarantee it won't also get stuck in customs. If your package is in customs please contact your local shipping authority and check on the status with them before contacting us. We will ask you for your case number so we can follow up on the item as well. Note that only one case can be opened per item. If we purchased insurance on the package we will open the case as we are the recipient of the insurance money (in order to allow us to replace your package).
You are 100% responsible for all customs, import, and duty fees. We are not responsible for any fees. If you do not pay the fees and your package is force returned to us we will only refund your purchase minus shipping once we receive the package.
*** INSURANCE ***
Our first class packages are NOT mailed with insurance as that would be very cost prohibitive. If you want insurance on your package it will ship priority and we will do that and will invoice you for the additional shipping and insurance. Cost is generally $7-20 for domestic US parcels and $25-48 for international parcels. You MUST contact us first to arrange for insured packages.
Note that we may insure certain packages based on value at our own cost (generally any package over $100).
*** REFUNDS / RETURNS ***
As we now heat seal pack all of our products we can accept returns on products still in their original packaging. You will be responsible for all return shipping costs. Once we receive the items and can confirm their status we will credit you for your purchase price minus a 20% restocking fee. Shipping will not be refunded.
If the item has been removed from our packaging we cannot accept the return.
Please read all descriptions before purchasing and if you have a question please contact us. If you need immediate assistance during business hours you can text us as at (636) 627-7627, we may not answer phone calls, text first.
It is very important to note that bracelets are made based on the size you choose. You must measure before submitting your order, we make what you tell us to. A $1 bill is 6" if you don't have a ruler handy.
Wood products are prone to cracking if they are not properly conditioned weekly and every time you wash them.
If you are in the EU you agree to abide by our refund and return policy due to the nature of our products.